Shipping Policy
What you need to know
Our hours + location:
- Our office is open Mon-Fri, 8am to 4pm PST.
- Orders will not be shipped on or in transit on certain holidays. We do not ship on weekends.
- If you place your order over the weekend, it will be processed for shipment on the following business day.
My Shipment:
- We offer free shipping on all orders over $49.99 within the continental U.S. (excluding AK or HI). Flat rate shipping of $14.99 on all orders under $49.99.
- Gift cards do not add to minimum order value to reach $14.99 shipping. Minimum order value to receive free shipping must be physical products.
- Overnight shipping does not guarantee that your shipment will leave the same day. In order to receive your overnight package for expedited shipping, orders must be placed by 11:30am EST.
- Please note: When purchasing a Pit Barrel and accessories, all accessories will ship INSIDE of the Pit Barrel box.
Details
How long does shipping take?
- Free ground shipping on orders $49.99 and over take between 1-5 business days.
- Shipping times can vary due to inclement weather, production delays, availability, or the summer/holiday season. Very rarely is an order delayed past the estimated shipping time.
- In order to receive your overnight package for expedited shipping, orders must be placed by 11:30am EST.
- If you need your Pit Barrel by a certain date, email our customer service team at support@pitbarrelcooker.com or call us at 502-228-1222
What are your shipping rates?
- Free shipping on orders over $49.99 within the continental U.S. (excluding AK and HI). Additional shipping rates, options, and estimated delivery will display at the time of checkout depending on the location and service you choose.
- If shipping outside of the U.S. use the shipping quote locator during the checkout process for a shipping rate estimate.
- Orders less than $49.99 are shipped at a $14.99 flat rate. *Gift cards do not add to minimum order value to reach free shipping. Minimum order value to receive free shipping must be physical products.
- Pit Barrel works to provide the fastest and most affordable shipping possible. We will do our best to accommodate or answer any concerns about shipping.
Does Pit Barrel ship to Alaska, Hawaii, APOs or Puerto Rico?
- Yes, additional shipping charges apply.
- Please note due to size restrictions, we cannot ship PBC's or PBX's to APO/FPO addresses.
Does Pit Barrel ship internationally?
- We ship worldwide via FedEx. International shipping rates are calculated at checkout.
Do you offer expedited shipping?
- Our expedited shipping options are contingent on FedEx and their shipping practices. Please take this into consideration when you are upgrading to expedited shipping. Expedited shipping delivers Monday - Friday.
- Estimate cost and delivery time during checkout and to see all shipping options.
If you have any additional questions, our customer service team is here to help.
Customer Service
Shipping Damage
What happens if my order is damaged or defective?
- Any shipping related issues (i.e. – damage caused in shipping) or items missing from an order should be reported within 30 days of receipt and will be rectified as soon as possible. Please look over your items as soon as received and absolutely before use as we cannot exchange used merchandise.
See Returns & Refunds for more information