Shipping Policy
What you need to know
Our Warehouse hours + location:
- Our office is open Mon-Fri, 9am to 6pm EST, and is located in Louisville, Kentucky.
- Our warehouse follows the same holiday and transit schedule as FedEx. Orders will not be shipped or in transit on certain holidays.
- If you place your order over the weekend, or after business hours, it will be processed for shipment on the following business day during normal business hours.
My Shipment:
- If you place your order before 1:30pm EST (Mon-Fri), your order should ship same day. *Dependent on busy holidays, inclement weather, carrier delays, and inventory count days.
- We offer free shipping on all orders over $25 within the continental U.S. (excluding AK or HI). Flat rate shipping of $9.99 on all orders under $25.
- Orders ship via FedEx from our warehouse in Louisville, Kentucky. Shipping is dependent on your location. See FedEx delivery time map below for more details.
Details
How long does shipping take?
- All orders ship from Louisville, KY. Free ground shipping takes 1 to 5 days, depending on where you are located in the U.S. *See FedEx shipping map for details or shipping estimate at the time of checkout.
- Shipping times can vary due to inclement weather, production delays, availability, or the summer/holiday season. Very rarely is an order delayed past the estimated shipping time.
- If you need your Pit Barrel by a certain date, email our customer service team at support@pitbarrelcooker.com or call us at 502-228-1222
What are your shipping rates?
- Free shipping on orders over $25 within the continental U.S. (excluding AK and HI). Additional shipping rates, options, and estimated delivery will display at the time of checkout depending on the location and service you choose.
- If shipping outside of the U.S. use the shipping quote locator during the checkout process for a shipping rate estimate.
- Orders less than $25 are shipped at a $9.99 flat rate.
- Pit Barrel works to provide the fastest and most affordable shipping possible. We will do our best to accommodate or answer any concerns about shipping.
Does Pit Barrel ship to Alaska, Hawaii, APOs or Puerto Rico?
- Estimate cost and delivery time during checkout and to see all shipping options.
- If you are interested in placing an order for any of the locations listed above, email support@pitbarrelcooker.com or call us at 502-228-1222 and our customer service team will assist you.
Does Pit Barrel ship internationally?
- If you are interested in placing an order to deliver to an address outside of the United States, email us at support@pitbarrelcooker.com or call us at 502-228-1222 and our customer service team will assist you.
Do you offer expedited shipping?
- Our expedited shipping options are contingent on FedEx and their shipping practices. Please take this into consideration when you are upgrading to expedited shipping.
- Estimate cost and delivery time during checkout and to see all shipping options.
If you have any additional questions, our customer service team is here to help.
Customer Service
Shipping Damage
What happens if my order is damaged or defective?
- Any shipping related issues (i.e. – damage caused in shipping) or items missing from an order should be reported within 30 days of receipt and will be rectified as soon as possible. Please look over your items as soon as received and absolutely before use as we cannot exchange used merchandise.
See Returns & Refunds for more information